General Information


An e-proof is an e-mail sent to you to show an approximate representation of what the product will look like.
The e-proof is digitally created and intended to be an approximate representation of the finished product.
Imprint color and the color of the item being printed may vary. The placement and size of the imprint on the e-proof are approximate and intended to help demonstrate the overall look of the finished piece and are not intended to be an exact representation of the finished product.
Any changes or revisions to your original instructions after the initial e-proof will incur a $20.00 reproofing charge.
If changes are required to the e-proof production times will be set back from the originally scheduled production time.


Your artwork should be sent electronically whenever possible. The format should be vectored and in an EPS file.
If you’re not sure your artwork is in the format that we need, we can convert it for you for $30.00, we will send you a copy when completed.
Please send your order and artwork to

Registration of imprint colors is 1/16”, artwork traps should be built into the artwork to help register colors.
Artwork submitted to Main St. Gifts for printing or to be printed on drinkware and any other item will be sized to fit the imprint area.
When sizing the customer-provided art the height maximum is reached before the width maximum is reached the art will not be enlarged to meet the width.
When sizing the customer-provided art the width maximum being reached before the height maximum is reached the art will not be enlarged to meet the height.
The imprint area is a guide only and does not imply that the actual imprint will be the size of the imprint area.

Please see and understand your e-proof before production, when you reply to the art department “Approved” you are giving the authorization to proceed with the production of the order
that you have read and understood all aspects and details of the e-proof.
We cannot put an organic decal on any matte-finish mug.

This statement and policy supersede any statement and policies of any purchase order or customer policy on any email or purchase order.
When submitting artwork for any and all purchase orders the customer is giving Main St. Gifts Company permission to use their artwork to print or reproduce on our products without
any binding or contractual obligation other than what is written on the Main St Gifts Invoice and under the policies written in the General Information Section of the Main St. Gifts website.
If Main St. Gifts Company chooses to show our craft or work using artwork provided by customers to advertise our work or products it is up to the discretion of Main St. Gifts Company.
Pictures and images in our advertising have no other purpose than an illustration of our ability to decorate our products.
When customers or other companies issue Main St. Gifts Company a purchase order or an order issued in any other way said customer is giving Main St. Gifts permission to do such
previous statements and agrees to abide by the policies herein.

COPYRIGHT 2012 No Images on this website can be used by any entity other than those of the corporate umbrella of Main St. Gifts

Imprint Colors:

A wide variety of imprint colors is available, we have listed a few here as a guide.
When ordering your imprinted ware please indicate what color of imprint to use.

If you have a specific color using the Pantone number matching system please let us know the number.

With ceramic and glass ink colors, matching and the exact color is not guaranteed but we will come as close as possible.
Because of the nature of ceramic enamels, we cannot guarantee exact matches from pre-production samples to the production run or between orders.
Colors of ink can vary between orders because of the mixing process exact match will not be guaranteed.
Other factors that contribute to ink color variations are the surface of the item being printed, texture, and color of the surface.

See the available standard imprint colors for our glassware, acrylic, and ceramic HERE

These standard colors don’t apply to some promotional items, there could be a PMS matching fee.

Please ask your customer service rep about standard colors.


Precious Metal Inks:

We are able to imprint 22karate gold, platinum silver, and real copper on glass and ceramic products.
Gold decorations are an additional charge of $1.74 each and per location
Any drinkware decorated with gold should be hand washed not be put in a dishwasher.

Ounce Lines:

Main St. Gifts will get as close as possible to a requested pour line, however, due to the variance and nature of glass, pour lines may vary and have slight movement up to 0.75 of an ounce.

Exact Quantity:

If the exact quantity is needed on an order, there is a $20 net charge.
Normal production quantities on screen printed products are 5% over-under. Normal production on decaled products will realize a 5-10% overage.

Production Quantity:

The production time of 5 to 7 days is considered normal for one color imprints when the artwork has been approved and production-ready.
If artwork needs to be created, cleaned up or extra color imprinting is required, extra production time will occur.

Items in Line:

The contents of this catalog and website such as and not limited to pictures, graphics, pricing, spelling, and logistics can be changed without notice.
Ounces, weights, imprint sizes will vary within an order and between orders.
Capacities are given by our suppliers, if you need to verify capacities please order a sample to see if it will meet your needs.
Typographical errors will occur. Because of the volatility of the world market and exchange rate of money price can vary from this printed catalog and without notice.

Customer Pick Up:

If you want to pick up your order at our production facility you can.
This must be mentioned on your purchase order.
Orders must be picked up within 30 days.
After 30 days a $25.00 storage fee will go into effect and will be invoiced.

Price Matching:

In the unlikely event you find a price that might be lower than ours- call us, e-mail us, send us a telegram…. Whatever method you use to communicate, talk with us.
Chances are we can meet or beat whatever price you have received.

Damage Claims:

Our shipping department and quality team make extra inspections to make sure packaging, packing, and proper filling your order.
Some instances may happen where a package/s is/are lost or damaged in shipping.

When your shipment arrives, it is your responsibility to follow these steps. Do not let the truck driver leave or sign the delivery receipt, you must sign it, and before the driver leaves:

  • Count the packages delivered and verify with the packing slip that is attached to one of the boxes.
  • Inspect the entire shipment for any signs of damage prior to signing the shipment and note any damage on the delivery ticket/bill of lading before the truck driver leaves.
  • For packages left at your doorstep, inspect the exterior of the carton(s) and note any large dents or tears on your packing slip or invoice.
  • If the driver must leave before your shipment has been inspected, note on the delivery receipt (near your signature) that the driver would not allow for inspection and had to leave.
  • Your signature on the delivery receipt is an acknowledgment that the shipment was received in good condition, inspected and without damage or shortage.
  • Unpack your order immediately and inspect for hidden or concealed damage, even if you don’t plan on using the items right away.

If there is damage discovered, save all shipping cartons and packing materials.
Any shortages or damaged deliveries must be reported to customer service within 24 hours of receipt of shipment by calling customer service.
Our company cannot be held responsible for damaged merchandise that is signed for as received complete and no damages.
These guidelines must be followed without exception failure to do so will decrease or cancel your ability to return merchandise or file a claim for damages.
If packing materials are not saved, your claims will not be honored.


Main St. Gifts container fill candles are hand-poured.

Our container fill waxes are a blend of Premium Soy, Coconut, Beeswax, and Petroleum.  Our waxes are formulated for excellent fragrance release and long-lasting burns,  There are over 100 scents available and many colors of wax to choose from.

Be aware that wax colors are mixed by hand and that exact matches of wax color within an order or between orders cannot be done and we offer no guarantee on wax colors, we will get as close as possible.

Due to the nature of waxes, perfect adhesion to the container holding glass or ceramic container is not guaranteed. Warning and warrant hereby issued about burning candles.

Burning candles should never be left unattended and it is recommended that a flame be extinguished when leaving the area the candle is burning in.  NEVER LEAVE A CANDLE BURN UNATTENDED!

Main St. Gifts cannot be held responsible for any damages or injuries that occur by using our candle products.  The user claims sole responsibility for the use of candle products.

Storage Fees:

If we are holding your order for pick up or shipping info, orders must be picked up or shipped within 30 days.
After 30 days a $25.00 storage fee will go into effect and will be invoiced


Every effort to keep a blank inventory in our warehouse is made.
We want to be able to provide fast service for you so that you don’t have to wait for your order.
Rarely an item is out of inventory but is replaced within a few days. Inventory is on a first come first serve basis.
All glassware is made in the U.S.A. Ceramic and Acrylic items are imported.

Washing and Care:

It is recommended that our products be hand washed to get the most long-lasting, long-term usage.
Our products are dishwasher durable when using mild detergents. Detergent boosters will cause severe damage to the product. Dishwashing detergents may contain detergent boosters.
It is imperative the customer or user of the product read and follow instructions on the detergent manufacturer's product.
Look for any warnings that pertain to damage that may be caused by using detergent products.

Safety Notes for Retailers and Consumers:

Filled growlers can shatter or explode if allowed to warm or freeze, especially if they are overfilled.
The internal pressure of a filled growler warmed to room temperature (68F) or in a hot car (90F) may be as high as 2.0 atm (29 psi) or 3.7 atm (52 PSIG) respectively.
(Example assumes a growler filled to 99% of capacity with beer at 38F containing 2.5 volumes CO2, and then sealed).
Brewers Association recommends: only use growler containers specifically designed for packaged carbonated beer, and ask the container supplier to verify that the pressure rating
is equal to or greater than the pressure from the carbonation in the beer being filled.
Many containers currently in use are not designed for carbonated beverages.
If filling by counter-pressure, know the pressure rating of the system used and ensure the system includes shielding between the growler being filled and people nearby in case of failure
Do not overfill a growler.
Always leave 5% headspace or fill to the manufacturer's recommended fill line if one is shown.
For growlers with threaded screw-on closures, consider using plastic rather than metal closures;
plastic closures may vent more readily if over pressurization occurs;
if using metal closures you may wish to discuss this issue with your supplier.

Keep filled growlers cold and dark, and never allow a filled growler to warm or to freeze, due to potentially hazardous shattering.
Visually inspect every growler before filling.
Do not fill glass or ceramic growlers with cracks or chips, those which have been engraved, or older growlers with pitted or unsmooth glass surfaces, as the pressure strength of these growlers
will be significantly reduced.
When growlers are not in use, clean with hot water, store in a dry place, store in a temperature-controlled room with a cap off.

For more information on growlers, click here

Shipping Information:

C. O. D. shipments not available.
Prices on both the website and catalog do not include shipping.

Drop shipments are permitted at $5.00 per location after the first.
Protective shipping cartons for U.P.S. shipments are required and will be billed accordingly at $8.00 per carton.
Responsibility for damages passes to the shipping carrier once the product leaves the factory.
Charges for 3rd Party Freight or shipping on account numbers other than Main St. Gifts may be done and incur $5.00 per order.
Freight estimates can be given prior to the order being placed but is an estimate only.
Fuel costs fluctuate daily causing freight estimates to Change.
Freight weight can vary depending on how much packaging is used for each carton.
Larger shipments will be processed to ship via truck company via LTL.
Shipments using an LTL truck will require the use of a pallet and shrink wrap at $15.00 per pallet.
Additional freight charges will apply if you want the truck driver to unload and take the merchandise to a specific location and is considered “INSIDE DELIVERY”
Shipping charges will be invoiced and expected to remit in full.
Additional charges can also apply for residential and/or redelivery charges if no one could sign for the delivery after the first attempt was made.

Additional Service Fees: Residential Delivery: $50.00, Limited Access: $50.00, Lift Gate: $75.00, Inside Delivery: $90.00, Call Prior to Delivery: $50.00.

Due to the recent increase of online orders our shipping carriers, UPS, USPS, FedEx, LTL Trucking, etc. are becoming overloaded, this may extend transit times.

Proposition 65:

The state of California enforces its law concerning the” Safe Drinking Water and Toxic Enforcement Act of 1986” nicknamed “Proposition 65”
This legislation applies only to the State of California.
It does not ban products, it only requires compliance with the law or the use of individual product warning labels.
Items sold in this catalog that will be sold and/or distributed in California require the use of Prop 65 –label on the product.
The sole responsibility of the buyer to inform Main St. Gifts. or it's affiliated when Prop 65 labeling is required for orders shipping to California or will be distributed in California.
This announcement in this catalog and website is used as the primary tool for sales for Main St. Gifts is the official notification concerning Prop 65 labeling.
Buyer and customer hold harmless Main St. Gifts and its affiliates of all liability for any alleged Proposition 65 violations.


Glassware, ceramic, stainless steel and plastic products can break, crack, leak.
Please make sure these products are in good working condition before use.
Main St. Gifts cannot be held responsible for harm or damages from the use of its products.

Customer-provided ware can be imprinted if the customer cannot find a product in our product line to choose from.  Because the customer is providing ware that we may not have in our product line we cannot guarantee the outcome of the order because we would not be able to test the validity of the ware to accept the image that is to be decorated.

Credit Cards:

We accept Visa and Master card. We do not charge your credit card until the day the order ships.
If you need a price quote on the merchandise you are purchasing with shipping cost included please contact customer service.
Quotes for shipping are approximate and like to change because of constant changes in fuel cost.

Payments made by Credit Card will incur a 2.5% Service Fee unless requested by Main St. Gifts. A 4% Service Fee will be charged if paid with Credit Card after the due date.

Credit Terms:

Credit terms on an account can be given with a completed credit application.
Credit Terms are at the discretion of Main St. Gifts. If paying for a past due invoice with a credit card a 4% penalty will be added to the total of the invoice.


Ceramic, glass, stainless steel, and plastic items sold by Main St. Gifts are of good quality and such slight variances in color, size, weight, ounce capacity is considered normal and not flaws.
Slight variations in glassware are considered normal such as waviness, small bubbles, variations in wall thickness, and the thickness of the rim of the glass.
These are not considered flaws and do not qualify as such.

Rustic Ceramic line is a handcrafted reactive glazed line-
Each mug is unique and varies from mug to mug.
Variance in glaze, streaks, spotting, etc. are considered normal and not flaws due to the nature of the reactive glaze.

It is the responsibility of the customer or end-user of the products they purchase to fully examine the functionality of the product/s purchased from our company.
This can be done by first ordering a sample and seeing the product, feeling the product, and deciding it will work and be functional for the use intended.

There is a chance your design may print over top of a seam in the glassware, we try to avoid this but sometimes it is unavoidable. This is not considered a flaw.